Client Interviewer

Overview of the Role: Clients can contact the CAB in a range of ways including phone, in person, email, and facebook & messenger.

A Bureau Interviewer's role is to:
Listen to the client’s story.
Ask questions to sort out the key facts and learn what the client would like to happen.
Research the client’s issue, concerns, or rights.
Based on the research Identify information and options available for the client to take the next step in resolving their own problem.
Discuss the options and possible consequences of taking these with the client.
Assist the client with phone calls, letter writing, form filling and other advocacy if appropriate.
Record the enquiry electronically on the CAB interview form.

Our volunteers work in pairs, and usually do one 3 hour shift a week (there are alternative options as required eg 3 volunteers on the roster for a particular shift & they take it in turns to suit their other activities).

Opportunities for further involvement include Peer review, learning & development team, information officers, or board member.

Training is provided in various ways, and is relatively self-paced.