Volunteers should be caring, impartial, tolerant and open minded. They must have respect for those from different backgrounds and cultures and maintain confidentiality

Key Skills are as follows.

• Use your active listening skills to understand people's issues

• Provide information in a kind and empathetic manner to those who require it

• Offer options to those who feel they don't have any

-Keep a record of enquiries

• Assist with the running of the Bureau

• Interact with other community agencies