Client Liaison - Administration Team Position

About Anxiety NZ

Anxiety New Zealand Trust is a national mental health charity providing support, treatment and education to people across Aotearoa New Zealand. Our services aim to strengthen wellbeing, resilience, connection and access to appropriate care.

We are seeking up to three reliable and caring volunteers to join our team at our St Lukes, Auckland clinic. This is an in-person role supporting our administration and reception team on a regular Thursday or Saturday shift.

About the role

Our volunteers are valued members of the Anxiety NZ team, and the work they do makes an important contribution in a genuine partnership: you contribute your time, skills and values to meaningful work, while gaining experience and development that supports what matters to you.

The role offers practical, real-world experience, structured training, regular use of professional systems and processes, ongoing supervision, and opportunities to build skills, confidence and professional networks.

Depending on your training, experience and the priorities for your shift, tasks may include:

• welcoming clients and whānau in a calm, respectful and professional manner
• assisting the administration and reception team with routine daily tasks
• data entry, scanning, filing, printing and document preparation
• helping with administration
• receiving forms and checking that required administrative information has been provided
• assisting with approved reminders, follow-up lists and routine communications
• updating approved records and service lists under supervision
• helping maintain a tidy, welcoming and sensory-considerate reception and clinic environment
• helping with stocktakes, resource preparation and small improvement projects
• completing approved local errands

This is an in-person, administration and client liaison role, based in St Lukes, Auckland, a minimum of 6 hours a week on a Thursday or Saturday. It is not a counselling, clinical, triage or crisis-support role. Volunteers must refer clinical questions, distress, complaints, safety concerns and matters outside the role’s scope to the staff member supervising the shift.

We are looking for people who are

• warm, respectful and professional when interacting with clients, whānau and team members
• trustworthy and able to handle sensitive personal and health information responsibly
• reliable and able to commit to a regular weekly shift
• accurate and careful with records and routine processes
• comfortable using computers and willing to learn our approved systems
• able to follow instructions, use checklists and work within clear boundaries
• proactive and organised, while recognising when approval or guidance is needed
• open to feedback, learning, supervision and reflective practice
• committed to inclusive, culturally responsive and non-discriminatory practice
• able to communicate promptly if uncertain about a task.

Previous administration, reception, customer service or health-service experience would be helpful but is not essential if you have the right attributes and are willing to learn.

What you will gain

Volunteering with Anxiety NZ offers an opportunity to:

• contribute to the work of a respected mental health charity
• help create a positive and organised experience for people accessing support
• develop practical administration, reception and client liaison experience
• gain experience working in a professional community health environment
• receive induction, role-specific training, supervision and feedback
• build confidence using administrative systems and structured processes
• work alongside a supportive team committed to wellbeing, connection and respectful service.

Your contribution will help our staff spend more time supporting clients while ensuring essential administration is completed accurately and promptly.

Application process

Shortlisted applicants will be invited to an interview and asked to complete our volunteer application process. Appointment is subject to:

• satisfactory reference checks
• satisfactory New Zealand Police Vetting
• proof of identity and any other required safety checks
• completion of induction and training
• signing the Position Description and Mutual Commitment Agreement
• signing required privacy, confidentiality, conduct and conflict-of-interest declarations
• ongoing compliance with Anxiety NZ policies, procedures and reasonable directions.

Protecting privacy and maintaining professional boundaries are essential conditions of volunteering with us.