Our aim is “To ensure that individuals do not suffer through ignorance of their rights and responsibilities or of the service available to them” The Whakatāne Citizens Advice Bureau: • provides FREE, confidential, independent information, advice and support • ensures that clients know and understand their rights and responsibilities • uses knowledge of services and communities to help people to help themselves • works for positive social change within communities and the wider society • has been helping our community for the past 41 years