ID: 89300

Telephone Support Worker - Parent Helpline

Family Support Long Term Wellington

About this opportunity

Role description
To provide immediate support and practical advice to parents calling the Helpline. Calls are taken from home at times that suit you.

This is an opportunity for you to help parents in a time of family distress and give back to your community all the while developing and enhancing your communication skills and knowledge in child and adolescent development and parenting.
Be part of our vision to help parents build strong and resilient families/whanau.

Special skills required
Fluent in English
Excellent communication skills

Expected personality
An understanding and empathetic listener who is non-judgmental, flexible, and reliable

Days, hours for role
Hours are rostered. We expect you to do one 3-hour shift per fortnight.
Shifts are weekdays from 6pm-9pm and weekends from 9am-9pm. Shift times can be flexible to suit your schedule.

Training provided
Full training is provided and consists of 5 sessions. Topics covered include self awareness and listening, child development, adolescent development, recognising child abuse.
Volunteers need to be available to attend training sessions in Wellington.
We provide monthly supervision and regular support.

By arrangement

Please note
All volunteers will be required to undergo Police Vetting

Come along to the next info evening on Monday 18th February from 7pm-8.30pm and hear more about the role. Please contact our manager Chris Mulder ( or sign up online

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

Few hours per fortnigt

Good for
  • Skilled volunteering
Interested in
  • Counselling & Help Line
  • NZ Police Vetting

Full training provided


By arrangement