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Crisis Line Listener

Samaritans Manawatū
Logo for Samaritans Manawatū

Become a Crisis Line Listener with Samaritans and help people in need. Samaritans Manawatū is one of the longest established help lines in Aotearoa New Zealand, with a focus on mental health and suicide prevention. As a Crisis Line Listener, you'll join our national team of Samaritans volunteers who help to deliver our 24/7 crisis line.

As a Crisis Line Listener, you'll recieve over fifty hours of supervised training and develop key skills in active listening and crisis response. You don't need to have any specific skills or experience to join our team, though you will need to be tolerant of all people and be open-minded. Your duties will include covering two hours shifts with a supervisor, during which you'll take calls and provide listening services to our callers. We don't give advice, though we do help callers to develop safety plans and access other resources/help where appropriate. You'll be supported by ongoing supervision and a supportive, caring team. You can attend shifts in-person at our office in Palmerston North, or work from home.

Everyday our volunteers may help someone turn their life around. Alongside the reward of helping people, you'll gain a range of new skills and the confidence to use them. Many of these skills are valued by employers and the experience gained from taking calls is especially useful for people studying mental health, counselling, psychology, and social work.